Category Archives: Events

Coronavirus (COVID-19) FAQs – as at 16 March 2020 AEDT – Tourism Australia

Q:     Why has the WHO declared the coronavirus a pandemic?

A:   On 11 March the WHO characterised the coronavirus as a pandemic. In a Press Conference announcing its decision, the WHO Director General cited the rapid increase in cases of the coronavirus outside of China; its expectation that the number of cases, deaths and affected countries will climb higher; and concern about the alarming levels of spread and severity of the virus; and the inaction by certain countries in responding to the outbreak as the reasons for its decision.

Q:     What does the WHO pandemic announcement mean for Australia?

A:     Australia is advanced in its preparedness having activated the Government’s ‘pandemic plan’ on 27 February 2020, to put in place measures aimed at protecting Australians and visitors to our country.

On Sunday 15 March, the Government moved to the second phase of the plan and announced the implementation of additional measures. All passengers arriving in Australia area now required to self-isolate for 14 days from their arrival. Cruise ships from foreign ports are banned in Australia for the next 30 days. Australians are also being advised to practise more ‘social distancing’.

Australia has a world class health care system and is well-equipped to handle the coronavirus. The Government has committed $2.4 billion to a National Health Plan $30million of which has been allocated towards an Australia-wide public health campaign. The campaign aims to reduce the risk to individuals and families by enabling them to make informed decisions and to take up health recommendations.

Q:     What does the WHO pandemic announcement mean for Australian tourism?

A:    Without knowing what additional measures, if any, the Government may put in place to respond to the coronavirus pandemic, or how long the outbreak will last, it’s impossible to predict the full tourism impact – but it is likely to be significant.

The Prime Minister has unveiled plans for a $17.6 billion stimulus package to aid Australia’s economic recovery in the wake of the coronavirus, $1 billion of which has been set aside to support those regions and communities that have been disproportionately affected by the economic impacts of the Coronavirus, including those heavily reliant on industries such as tourism, agriculture and education. This will include:

  • the waiver of fees and charges for tourism businesses that operate in the Great Barrier Reef Marine Park and the waiver of entry fees for Commonwealth National Parks.
    • additional assistance to help businesses identify alternative export markets or supply chains; and
    • targeted measures to further promote domestic tourism

The Australian Tax Office (ATO) is also providing administrative relief for some tax obligations for people affected by the Coronavirus outbreak, on a case-by-case basis. The ATO will set up a temporary shop front in Cairns within the next few weeks with dedicated staff specialising in assisting small business. In addition, it will consider ways to enhance its presence in other significantly affected regions, making it easier for people to apply for relief. The ATO is considering further temporary shop fronts and face-to-face options.

Q:     What is the latest update on the coronavirus outbreak globally?

A:     Europe is now the epicentre of the coronavirus outbreak with more cases of the virus reported in countries outside of Mainland China than in China itself.

As at 16 March 2020, almost 170,000 cases of the coronavirus have been reported globally, including more than 6,500 deaths.  148 countries and regions now have confirmed cases of the virus.  Over 77,000 are reported to have cleared their infections.

Q:     What is the latest update on the coronavirus outbreak in Australia?

A:    As at 16 March, there have been 298 confirmed cases of the coronavirus in Australia, 27 of which are reported to have recovered. The death toll in Australia has reached 5.

Q:     What can I tell customers who are planning to travel to Australia?

A:    Australia has a world class health care system and is well-equipped to handle the coronavirus. Compared to other countries, Australia has had a relatively small number of confirmed cases of the virus.

The Australian Government is monitoring the coronavirus outbreak closely and effective from midnight Sunday 15 March 2020 all passengers arriving in Australia will be required to self-isolate for 14 days from their arrival. In addition, cruise ships from foreign ports are banned from Australia for the next 30 days.

Stringent border restrictions for travellers from China, Iran, the Republic of Korea and Italy also remain in place. These measures are temporary and are being reviewed every 7 days.

The following arrangements are currently in place and are due to be reviewed by 21 March:


  • Australia will deny entry to anyone who has left or transited through mainland China in the last 14 days with the exception of Australian citizens, permanent residents, and immediate family members of Australian citizens and permanent residents including spouses, minor dependants and legal guardians.
    • Australian citizens who have left or transited through mainland China in the last 14 days must isolate themselves for 14 days from the date of leaving mainland China.
    • People who have had close contact with a proven case of novel coronavirus must isolate themselves for 14 days from the date of last contact.


  • Foreign nationals who have left Iran (excluding permanent residents) on or after 1 March, will not be allowed to enter Australia until 14 days after they have left or transited through Iran.
    • Australian citizens, permanent residents and their immediate family will still be able to enter Australia but will be required to self-isolate for 14 days after the date they left Iran.

The Republic of Korea

  • Foreign nationals who have left the Republic of Korea (excluding permanent residents) on or after 5 March, will not be allowed to enter Australia until 14 days after they have left or transited through the Republic of Korea.
    • Australian citizens, permanent residents and their immediate family will still be able to enter Australia but will be required to self-isolate for 14 days after the date they left the Republic of Korea
    • Health and aged-care workers returning from the Republic of Korea must also self-isolate for 14 days before returning to work.


  • Foreign nationals who leave Italy (excluding permanent residents) at or after 11 March, will not be allowed to enter Australia until 14 days after they have left or transited through Italy.
    • Australian citizens, permanent residents and their immediate family will still be able to enter Australia but will be required to self-isolate for 14 days after the date they left Italy

All international airports are open. Many airlines have reduced or cancelled flights to accommodate a drop in demand for international services in response to the spread of the virus and Australia’s border restrictions.

Precautionary measures have also been put in place in Australian airports, including:

  • enhanced ill-traveller screening processes;
    • pre-recorded announcements (in English and Chinese) in arrivals areas at international air and seaports; and
    • informing travellers of the symptoms of the virus and what to do if they experience symptoms.

Q:     What advice is there for Australians considering travelling overseas?

A:    On 13 March 2020, the Australian Government advised all Australians to reconsider the need to travel overseas regardless of destination, age or health.

In addition, from 15 March 2020 all passengers arriving in Australia (including international visitors, Australian nationals and citizens) are required to self-isolate for 14 days from their arrival.

Guidance on self-isolation is available here and specifically for guests staying in hotels here.

Australia’s Department of Foreign Affairs and Trade (DFAT) continues to adjust its travel advice as new information becomes available. For the most up-to-date travel advice visit DFAT’s Smartraveller website.

              If you are considering travelling overseas or returning to Australia you should contact your airline, travel agent and insurance company to discuss your travel plans and options for cancelling or postponing current bookings or to arrange flights back to Australia.

Q:     Where can I get more information about the coronavirus?

              For the latest information about the coronavirus visit the Australian Government’s Department of Health.

              DFAT’s Smartraveller website also provides advice to Australians considering overseas travel or who have returned from travel feeling unwell.

              If you have questions about the virus you can contact your state or territory public health agency or the national virus hotline:

  • Coronavirus Health Information Line: 1800 020 080
  • ACT – 02 5124 9213
  • NSW – 1300 066 055
  • NT – 08 8922 8044
  • QLD – 13HEALTH (13 43 25 84)
  • SA – 1300 232 272
  • TAS – 1800 671 738
  • VIC – 1300 651 160

For further information on staying healthy please visit the Department of Health coronavirus public health campaign page here.

Tourism Australia will continue to provide updated information as it becomes available.

Q:     What measures can I put in place to protect guests against coronavirus?

A:     The Australian Department of Health recommends that everyone should practise good hygiene and social distancing to protect against infections.

Good hygiene includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people

Social distancing includes ways to stop or slow the spread of infectious diseases. It means less contact between you and other people. More information on how to do this is available here.

Specific advice for hotels and hotel staff is available here.

Q:     Where should I report concerns about myself or my guests?

A:     If you or your guests become unwell and suspect you may have symptoms of coronavirus, you should seek medical attention. More information can be found here. To speak to a registered nurse about your health concerns contact the Australian Government’s Coronavirus Health Information Line 1800 020 080.

Q:     What actions is Tourism Australia taking to support travellers and industry?

A:     Tourism Australia is continuing to monitor the situation very closely, following the advice provided by the World Health Organisation and Australia’s Department of Health, but it’s a complex and fast evolving situation.

We also continue to stay very connected with the Federal Government to get the latest information and advice and to provide industry with as much accurate and up-to-date information as we can to share with their customers.

On 24 February Tourism Australia launched a new international recovery campaign, aimed at restimulating demand in the short term and gradually rebuilding Australia’s international reputation. The new campaign takes inspiration from TA’s long-standing and successful There’s Nothing Like Australia global campaign platform, reminding the world that There’s Still Nothing Like Australia.

We also continue to update with information on the outbreak and links to relevant websites where travellers can access the latest health and travel advice.

Q:     Will Tourism Australia’s upcoming Australian Tourism Exchange (ATE) still go ahead?

A:     Tourism Australia is aware of the announcement by Australia’s Chief Medical Officer and the Prime Minister advising that mass gatherings of more than 500 people should be cancelled.

The health and welfare of anyone attending any of our events is paramount. Full risk assessments are carried out for all TA events.  

We’re currently reviewing the implications this announcement has for our program of industry and trade events, including talking to relevant partners. This includes our forthcoming Australian Tourism Exchange (ATE) event due to take place in Melbourne in May.

We will provide a further update on this shortly and make sure all registered delegates are fully informed of future decisions.

Source: Tourism Australia

THE WINNERS: Adventure Tourism Awards 2019

The Adventure Tourism Awards 2019 were held on Thursday at The Island in the Gold Coast. There was a massive turnout from the industry, all dressed up and looking resplendent. Over 24 000 votes were cast across the categories listed below.

Congrats to all those who entered and for those who won. A tireless effort to put on such an event by Anita Butler and Aimee Udall from OzParty

The Winners 2019

Sustainability and Ecotourism 
Kanu Kapers Australia

Best Transport Australia
Spaceships Campervans

Best Transport NZ
Stray NZ

Best Backpacker Night Australia 
The Woolshed

Best Backpacker Night NZ
Loco Cantina

Best Accommodation NSW
Sydney Harbour YHA

Best Accommodation NT
Jump Inn Alice Springs

Best Accommodation QLD
Bounce Cairns

Best Accommodation TAS
Hobart Central YHA

Best Accommodation VIC
Grampians Eco YHA

Best Accommodation WA
Old Swan Barracks

Best Accommodation AUSTRALIA
Grampians Eco YHA

Best Accommodation NZ
Pacific Coast Lodge and Backpackers

Best Tour/Activity NSW
Surf Camp Australia

Best Tour/Activity NT
Crocosaurus Cove

Best Tour/Activity QLD
Nomads Fraser Island Tours

Best Tour/Activity SA
Calypso Star Charters

Best Tour/Activity TAS
Jump Tours

Best Tour/Activity VIC
Welcome to Travel

Best Tour/Activity WA
Live Ningaloo

Nomads Fraser Island Tours

Best Activity AUSTRALIA
Live Ningaloo

Stray NZ

Best Activity NEW ZEALAND
Go Orange

Best Online Travel Agent

Best Travel Agent AUSTRALIA 
Peterpans Adventure Travel

Best Travel Agent NEW ZEALAND 
Peterpans Adventure Travel

Innovation Award
Travello App

Cultural Tourism AUSTRALIA 
Walkabout Cultural Adventures

Cultural Tourism NEW ZEALAND 
Haka Tours

Best Youth Marketed Destination

Young Industry Legend Award
Andy Cowan

Industry Legend Award
Drew Pearson

TA says ‘g’day’ to millennial travel advisors

Millennial travel sellers expanded their Australia knowledge at the recent Future Leaders in Travel Retreat in Aspen, Colorado.

The conference focused on professional development and relationship building for young advisors. With events highlighting why There’s Nothing Like Australia, the retreat featured Down Under-themed delights including an Aussie BBQ and trivia and showcased Aussie Specialist Ambassador experiences.

Findings from the retreat show that many millennial advisors work from home and independently, making personal brand and ease of availability important.

This group is also more likely to use professional and personal social media accounts to communicate with clients.

Source: Tourism Australia

Sourced by Mike Barrow

Adventure Tourism Awards 2019, “The Glassies”- tickets now on sale

Tickets are now on sale for the youth tourism industry’s biggest event of the year across Australia and New Zealand, the Adventure Tourism Awards. The event includes the Adventure Tourism Awards night and half- day Youth Tourism Conference which will both be held on Thursday 14 November, 2019 at The Island Gold Coast.

After being dubbed ‘The Glassies’ in 2018 by MC’s, ‘Slowmo and Bewsy’, we are excited to announce that the 2019 awards night will be one of the very first and biggest events to be held in Katarzyna’s new function and events space, the Glasshouse at The Island Gold Coast. 

Bunk Surfers Paradise and The Island Gold Coast Accommodation Manager, Ms Stacy Luck said:

“After welcoming the Youth Tourism Conference to The Island Gold Coast and also hosting the official awards after-party at Dukes Parlour in 2018, we’re super excited to have been chosen this year as the host venue for the distinguished Awards ‘The Glassies’, in our brand new function space ‘The Glasshouse’. With its glass-panel walls and extra-high ceilings, the Glasshouse has been designed to make the most of the Gold Coast climate and the beautiful surrounds, bringing the very best of the outdoors in. I look forward to raising a glass, celebrating our industry legends and catching you all on the Gold Coast this November”.

AQ Vice President, Miss Anita Butler said:

“We are beyond excited to help facilitate this industry-led awards program and conference and see it grow into something even greater in 2019. I’m so proud to be part of an industry that is resilient, passionate and committed to providing great products and experiences and I cannot wait to see those deserving businesses and individuals receive recognition on our night of nights.

We were so thrilled with the venue, service and facilities provided by The Island Gold Coast in 2018 for our conference and official after-party and we are looking forward to having the venue host all of our events in 2019″.

Tickets for the Adventure Tourism Awards Ceremony are:
$220 per person OR table of 10 for $2,000 for early bird until 30 September.

The Adventure Tourism Awards will recognise the outstanding contribution that businesses in this sector, big and small, provide to young travellers and the broader youth tourism industry.

Tickets for the Youth Tourism Conference are:
$195 per person OR $180 for early bird until 30 September. 

The half-day Youth Tourism Conference will include a wide range of presentations for industry members to discuss and debate key issues impacting the youth travel sector plus hear from inspiring speakers aimed to educate on the latest trends and opportunities for business growth. 

Awards and conference packages are also available for:
$400 per person OR $380 for early bird until 30 September. 

Event website:

Adventure Tourism Awards 2019 – Nominations now open

Adventure Queensland (AQ) is excited to announce the industry led youth tourism awards ceremony and conference will be sponsored by Tourism Australia again in 2019, this year as our Platinum Sponsors.

Now in its second year, the Adventure Tourism Awards and Youth Tourism Conference delivers an industry led awards program that showcases the outstanding achievements of Australia and New Zealand’s tourism operators and a youth tourism conference that is designed to inspire, inform and educate with high calibre guest speakers.

Thanks to the incredible support of our sponsors such as Tourism Australia, the Adventure Tourism Awards and Youth Tourism Conference will be able to again deliver an awards experience that our industry deserves at an affordable price so businesses both big and small can attend.

Tourism Australia’s Industry Development Manager, Kristy Carstairs, said: “After an incredibly successful conference and fantastic awards night last year we are thrilled to again be involved in 2019. Highlighting Australia’s best and most innovative companies compliments our current youth focused campaigns perfectly and aids our efforts to increase the number of working holiday makers in Australia by showcasing the amazing tourism products and services they can access whilst here”.

Tourism Australia’s unwavering support of Australia’s backpacking and youth travel sector is evident in the remarkable work they have been doing to help position Australia as the world’s leading youth travel destination.

AQ President, Norman Jenkin, said: “We thank Tourism Australia for once again demonstrating their strong support for our sector by coming on board as one of our major event sponsors for the 2019 Youth Tourism Conference and Adventure Travel Awards. We appreciate their participation in this industry-led event and look forward to hearing the update from TA’s recent WHM global youth campaign at the Youth Tourism Conference”.

2019 Sponsorship opportunities are now open for the 2019 Adventure Tourism Awards and Youth Tourism Conference. A sponsorship opportunity with the Adventure Tourism Awards or conference will enable your organisation and brand to demonstrate its commitment to, and connection with the passionate youth tourism industry in Australia and New Zealand. With varying levels of tailored packages available, our aim is to provide a valuable environment for our sponsors to network with key youth tourism industry leaders and decision makers to showcase business services and resources via an extensive promotional program, delivering maximum exposure for your brand.

To register your interest in becoming a sponsor, please visit our website. Event website:

Please contact Event Management team to arrange phone interviews or media enquiries Email:

Written by Anita Butler